Shipping policy

Grill And Fire Pit
Shipping Policy

Effective Date: 2026-02-02

1. Introduction

At Grill And Fire Pit, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on grillandfirepit.com.

Service name Standard Shipping

Price Free

Delivery time 3 to 9 business days total

Destination United States

Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

We currently ship to addresses within the United States

We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

If a return is approved, outbound and return shipping charges may still be deducted from refunds as described in our Return and Refund Policy.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@grillandfirepit.com or call 1-605-524-8900.

Marked delivered but not received

Confirm your shipping address

Check with neighbors or building management

Damaged packages

Photograph the packaging and the item

Failure to report shipping damage within 48 hours may limit or void your ability to receive a replacement, refund, or carrier claim.

We will review the information and work with the carrier and/or supplier as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will assist as appropriate.

9. Returns and Refunds

We accept return requests within 15 days of delivery for eligible items, subject to approval and the conditions in our Return and Refund Policy.

Return shipping: Customer pays return shipping and any outbound/original shipping costs unless the return is due to our error.

Refund timing: Refunds are processed after inspection approval. Refund amounts may be reduced by shipping charges (to and from), restocking fees, processing fees, and other applicable costs.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

Email support@grillandfirepit.com

Phone 1-605-524-8900

Address Grill And Fire Pit, 41 W Highway 14, Spearfish, SD 57783, United States

Service hours Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Grill And Fire Pit.